Shipping policy

SHIPPING POLICY

Thank you for shopping at LeVincy! Below you'll find everything you need to know about how we process and deliver your order.

FREE SHIPPING
We offer free standard shipping on all orders delivered within the United States. No minimum purchase required.

WHERE WE SHIP
We currently ship to all 50 U.S. states. We do not ship internationally at this time.

ORDER PROCESSING
All orders are processed within 1–3 business days (Monday through Friday, excluding U.S. federal holidays) after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
During periods of high demand or promotions, processing may take a little longer. If there is a significant delay with your order, we will contact you by email.

DELIVERY TIMES
Once your order ships, standard delivery usually takes 5–10 business days, depending on your location.
Please note that delivery times are estimates provided by the carrier and are not guaranteed. Delays may occur due to weather, carrier issues, high shipping volumes or other events outside our control.

ORDER TRACKING
As soon as your order ships, you will receive a confirmation email with your tracking number. You can also follow your order at any time on our Track Order page (/pages/rastreio).
Tracking information may take up to 48 hours to update after you receive your tracking number.

SHIPPING ADDRESS
Please make sure your shipping address is complete and correct before placing your order. LeVincy is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your address, contact us as soon as possible at vinicioprojetos@proton.me. We will do our best to update it, but once an order has shipped we may not be able to change the address.

LOST, DELAYED OR DAMAGED PACKAGES
If your tracking shows your package as delivered but you have not received it, please check with neighbors and your local post office first, then contact us within 7 days of the delivery date.
If your order arrives damaged, please email us within 7 days of delivery at vinicioprojetos@proton.me with your order number and photos of the package and the product. We will gladly send a replacement or issue a refund.
Once a package has been handed over to the carrier, risk of loss passes to you, but we will always work with you and the carrier to resolve any issue.

TAXES
Applicable sales tax, if any, is calculated at checkout based on your shipping address.

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Shipping policy